DISTANCE SALES AGREEMENT
DISTANCE SALES AGREEMENT
1. PARTIES
1.1. SELLER
Brand: Roen
Address: Atatürk Mahallesi Güner Sokak B1 Blok İç Kapı No: 272 Küçükçekmece / İstanbul
MERSIS No.: 03891904107000001
Tax Office: Halkalı Tax Office
Tax Identification No.: 3891904107
Telephone: 0555 074 66 36
E-mail: [email protected]
Website: roencosmetics.com.tr
1.2. BUYER
Delivery Address: The address provided at the time of placing the order
Billing Address: The address provided at the time of placing the order
Telephone: The telephone number provided at the time of placing the order
E-mail: The e-mail address provided at the time of placing the order
2. SUBJECT MATTER OF THE AGREEMENT
3. CONCLUSION OF THE AGREEMENT
4. PRODUCT AND ORDER INFORMATION
5. PAYMENT
5.1. Online Payment by Credit or Debit Card
5.2. Payment by Bank Transfer or EFT
5.3. Cash on Delivery
5.4. Unauthorized Card Use and Payment Security
6. DELIVERY
7. RIGHTS AND OBLIGATIONS OF THE SELLER
8. RIGHTS AND OBLIGATIONS OF THE BUYER
9. RIGHT OF WITHDRAWAL
Address: Atatürk Mahallesi Güner Sokak B1 Blok İç Kapı No: 272 Küçükçekmece / İstanbul
Telephone: 0555 074 66 36
Return Request Page: The relevant return request page, if available on the website
10. PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL
11. RETURN PROCEDURE
Atatürk Mahallesi Güner Sokak B1 Blok İç Kapı No: 272 Küçükçekmece / İstanbul
12. REFUND
13. DEFECTIVE, DAMAGED OR INCORRECT PRODUCTS
14. ORDER CANCELLATION AND IMPOSSIBILITY OF PERFORMANCE
15. FORCE MAJEURE
16. PERSONAL DATA
17. COMMERCIAL ELECTRONIC COMMUNICATIONS
18. EVIDENTIARY AGREEMENT
19. DISPUTE RESOLUTION
20. EFFECTIVE DATE
GDM Global Dijital Pazarlama ve Kozmetik İthalat İhracat Sanayi Limited Şirketi
Atatürk Mahallesi Güner Sokak B1 Blok İç Kapı No: 272 Küçükçekmece / İstanbul
The natural or legal person whose details are obtained at the time of placing the order
Order Number: The number generated at the time of placing the order
Trade Name: GDM Global Dijital Pazarlama ve Kozmetik İthalat İhracat Sanayi Limited Şirketi
Hereinafter referred to as the “SELLER”.
Full Name / Trade Name: The person or entity whose details are provided at the time of placing the order
Hereinafter referred to as the “BUYER” or, in consumer transactions, the “CONSUMER”.
The subject matter of this Agreement is to determine the rights and obligations of the parties in relation to the sale and delivery of the products ordered electronically by the BUYER through the SELLER’s website, roencosmetics.com.tr, the characteristics and sales price of which are specified in the order summary and the Preliminary Information Form.
This Agreement has been prepared in accordance with Law No. 6502 on Consumer Protection, the Regulation on Distance Contracts, and other applicable legislation.
The BUYER acknowledges that, before completing the order, they have been informed of the essential characteristics of the products, the total sales price including taxes, delivery charges, payment method, delivery conditions, right of withdrawal, and return conditions.
The Agreement is concluded when the BUYER electronically approves the Preliminary Information Form and this Agreement and completes the order process.
For orders placed using the cash-on-delivery payment method, the Agreement is concluded when the BUYER electronically approves the order; the product price and applicable service charges are collected upon delivery.
The following information relating to the products covered by the order:
name and essential characteristics,
quantity,
unit price,
discount amount,
total amount including VAT,
shipping or delivery charge,
cash-on-delivery service charge,
payment method,
delivery address,
billing information
is displayed on the order confirmation screen, in the Preliminary Information Form, and in the electronic records relating to the order.
Such information constitutes an integral part of this Agreement.
The BUYER may pay the order amount using one of the payment methods offered on the website:
Online payment by credit or debit card,
Bank transfer or EFT,
Cash on delivery by credit or debit card,
Cash on delivery.
Online payments made by credit or debit card are securely processed through the iyzico payment infrastructure.
Card information may be processed by iyzico and the relevant bank or payment service provider for the purpose of completing the payment transaction. The SELLER does not store the full card number, security code, or similar sensitive payment information in its own systems.
If the payment transaction is not approved by the bank, card issuer, or iyzico, the order shall not be deemed completed.
Where credit-card installment options are offered, the available installment options may vary depending on the card used, the bank, campaign terms, and the options provided through the iyzico infrastructure.
Any installment terms, maturity differences, commissions, or similar charges applied by the bank or payment service provider shall be determined by the relevant institution.
The BUYER may pay the order amount by bank transfer or EFT to the bank account of the SELLER specified during the order process.
The order number and the full name of the person placing the order must be stated in the transfer description.
The order shall be processed after the payment has been received in full in the SELLER’s bank account.
Any transfer, EFT, or transaction fees charged by the bank shall be borne by the BUYER.
Orders for which payment is not completed within the specified payment period may be cancelled by the SELLER.
For orders paid by bank transfer or EFT, product prices shall be based on the prices valid on the date the order was placed. However, if payment is not completed within the specified period, the order may cease to be valid.
If the cash-on-delivery option is actively offered on the website, the BUYER may pay the order amount upon delivery:
in cash, or
by credit or debit card.
When the cash-on-delivery option is used, a cash-on-delivery service charge shall be added to the product price.
The cash-on-delivery service charge is displayed to the BUYER in the payment summary before the order is completed and is included in the total order amount.
The amount of the cash-on-delivery service charge may vary depending on the courier company, order amount, delivery region, or current service conditions.
The cash-on-delivery service charge is collected in consideration for the provision of delivery or collection services.
The availability of payment by credit or debit card upon delivery depends on the technical infrastructure of the courier company making the delivery and whether the delivery personnel have a mobile payment device.
If card payment cannot be made due to a technical malfunction, connection problem, or the absence of a mobile payment device, the BUYER may be required to have cash or an alternative payment method available.
Cash on delivery may not be available for every delivery region, product category, or order amount.
The SELLER may restrict or discontinue the cash-on-delivery option due to the delivery region, order amount, product category, previous undelivered orders, security checks, or the conditions of the courier company.
If the BUYER fails, without a valid reason, to accept an order placed using cash on delivery, the SELLER may, to the extent permitted by applicable legislation, restrict the cash-on-delivery option for subsequent orders.
If the relevant bank or payment service provider does not pay the product price to the SELLER, or reverses a payment made, because a credit or debit card was unlawfully used by unauthorized persons without the BUYER’s knowledge or due to circumstances not attributable to the BUYER, the BUYER shall, provided that the product has been delivered to them, return the product to the SELLER unused, complete, and undamaged.
For payment security, fraud prevention, or transaction verification purposes, the SELLER, iyzico, the bank, or the payment service provider may request additional information or verification from the BUYER.
Payment transactions may be processed by banks, iyzico, and other authorized payment service providers.
The SELLER shall not be directly responsible for delays arising from the internal systems, processing times, or technical infrastructure of banks, iyzico, payment service providers, or card systems.
The order shall be shipped to the delivery address specified by the BUYER at the time of ordering.
The SELLER shall deliver the ordered product within the promised period and, in all cases, within the maximum statutory delivery period.
Where preparation or delivery of the product requires a longer period, the BUYER shall be informed separately.
For delivery to be completed, the BUYER must provide the delivery address accurately, clearly, and completely.
Any additional costs arising from the BUYER providing an incorrect or incomplete address, not being present at the address at the time of delivery, providing incorrect contact information, or refusing to accept the delivery may be borne by the BUYER.
The BUYER should inspect the shipping package upon delivery.
If the package has visible damage such as crushing, tearing, opening, wetness, or similar damage, it is recommended that the BUYER request the courier personnel to prepare an incident report.
For orders placed using cash on delivery, the product may not be delivered until the product price, cash-on-delivery service charge, and any other applicable delivery charges have been collected.
The SELLER shall:
Deliver the product in conformity with the characteristics specified in the order,
Take reasonable technical and administrative measures to ensure the security of order and payment information,
Inform the BUYER about products that are out of stock or whose delivery has become impossible,
Refund any amounts collected within the period prescribed by applicable legislation for orders whose performance has become impossible,
Assess withdrawal and return requests in accordance with applicable legislation and this Agreement,
Ensure that products are packaged and handed over to the courier in compliance with applicable legislation.
The BUYER acknowledges that:
The information provided when placing the order is accurate and complete,
The products will be used in accordance with the instructions for use, label information, and warnings,
The BUYER purchases cosmetic products and food supplements after assessing their suitability for the BUYER’s personal needs,
If the BUYER has a known sensitivity, allergy, chronic illness, is pregnant or breastfeeding, or regularly uses medication, the BUYER should consult a healthcare professional before using the product,
Food supplements are not a substitute for a normal diet,
The BUYER is responsible for the accuracy of the delivery address and contact information.
These provisions shall not prejudice the consumer’s statutory rights arising from defective goods.
The BUYER has the right to withdraw from the Agreement within 14 days from the date on which the goods are delivered to the BUYER or to a third party designated by the BUYER, without providing any reason and without paying any contractual penalty.
The BUYER may also exercise the right of withdrawal before the product is delivered.
To exercise the right of withdrawal, the BUYER must submit an explicit notice of withdrawal to the SELLER in writing or through a permanent data medium within the 14-day period.
The notice of withdrawal may be submitted through the following communication channels:
E-mail: [email protected]
The BUYER should retain records demonstrating that the notice has reached the SELLER.
Under applicable legislation, the right of withdrawal cannot be exercised for the following products:
Products prepared specifically in accordance with the BUYER’s requests or personal needs,
Products that are liable to deteriorate rapidly or expire,
Products whose packaging, tape, seal, cellophane, or similar protective elements have been opened after delivery and which are unsuitable for return for health or hygiene reasons,
Products that, after delivery, become mixed with other products and cannot be separated due to their nature,
Other products or services for which performance has commenced with the BUYER’s consent before expiry of the withdrawal period and which fall within statutory exceptions to the right of withdrawal.
In particular:
cosmetic products,
personal care products,
intimate care products,
products that come into direct contact with the skin, hair, mouth, feet, nails, or body,
food supplements
shall not be accepted for return under the right of withdrawal if their packaging, cellophane, security seal, cap safety mechanism, or hygiene protection has been opened and the product is no longer suitable for resale for health or hygiene reasons.
Merely opening the outer shipping package does not, by itself, eliminate the right of return, provided that the product’s own protective packaging and security elements remain intact.
A BUYER exercising the right of withdrawal must send the product to the SELLER or a person authorized by the SELLER within the period prescribed by applicable legislation following the notice of withdrawal.
The returned product should be:
unused,
untested,
unconsumed,
with its packaging and security seal unopened,
with its hygiene protection intact,
in resalable condition,
accompanied by its accessories and any gifts, if applicable,
accompanied, where possible, by the invoice or order information.
Return shipping address:
GDM Global Dijital Pazarlama ve Kozmetik İthalat İhracat Sanayi Limited Şirketi
If the contracted courier company designated by the SELLER is used, the party responsible for the return shipping cost shall be explained to the BUYER in the pre-order information and during the return request process.
Any additional costs arising because the BUYER chooses a different courier company or a special delivery method instead of the method designated by the SELLER may be borne by the BUYER.
The cash-on-delivery service charge shall be assessed in accordance with the legislation applicable to the exercise of the right of withdrawal and the nature of the service provided.
The SELLER shall refund the product price and any other amounts required to be refunded to the BUYER within the period prescribed by applicable legislation after receiving the notice of withdrawal.
The refund shall be made using the payment method appropriate to the payment instrument used by the BUYER for the purchase and without imposing any additional cost on the BUYER.
For payments made by credit or debit card, the refund may be processed through iyzico and the relevant bank or payment service provider.
For payments made by bank transfer or EFT, the refund may be made to a bank account notified by the BUYER and identifiable as belonging to the person who placed the order.
For orders paid in cash on delivery, the BUYER may be asked to provide bank account details for the refund.
For payments made by card upon delivery, the refund may be made through the card used or the relevant payment system.
Delays arising from the processing times of banks, iyzico, payment service providers, or card systems are not directly under the SELLER’s control.
Where permitted by applicable legislation, the SELLER may defer the refund until the product has been received by the SELLER or until the BUYER provides evidence that the product has been dispatched.
If the delivered product:
differs from the product ordered,
is incomplete,
has passed its expiration date,
has packaging that was damaged or open before delivery,
contains a manufacturing defect,
does not have the characteristics specified in the Agreement,
the BUYER should contact the SELLER as soon as reasonably possible after delivery.
The BUYER may be requested to provide photographs or videos of the product, packaging, shipping package, and any damage, where applicable.
For defective products, the consumer may exercise the applicable rights granted under legislation, including:
rescission of the Agreement,
reduction of the purchase price,
repair where free repair is possible,
replacement with a non-defective equivalent.
The health and hygiene exception does not eliminate the consumer’s statutory rights in respect of products that were defective, incorrect, incomplete, or damaged at the time of delivery.
If the order has not yet been handed over to the courier, the BUYER may contact customer service and request cancellation.
If the product has already been handed over to the courier, the withdrawal and return procedure may apply instead of order cancellation.
If the product subject to the order cannot be supplied or its delivery becomes impossible, the SELLER shall inform the BUYER and refund the payments collected within the period prescribed by applicable legislation.
The SELLER may review an order in cases of pricing or stock errors, technical malfunctions, suspected misuse, payment security concerns, non-approval of the transaction by iyzico or the bank, or an obviously erroneous price.
If the order is cancelled, the amount collected shall be refunded to the BUYER.
For orders placed using cash on delivery, the order may be cancelled for security reasons if the telephone or message verification conducted before delivery cannot be completed.
Natural disasters, war, terrorism, epidemics, fire, flood, earthquake, strikes, communication or transportation disruptions, decisions of public authorities, suspension of courier operations, and similar events beyond the control of the parties shall be considered force majeure events.
The party affected by the inability to perform its obligations due to force majeure shall inform the other party as soon as reasonably possible.
The BUYER’s personal data may be processed for the purposes of receiving and processing the order, processing payment, delivering the products, issuing invoices, providing customer services, managing return procedures, and fulfilling legal obligations.
Where payment is made by credit or debit card, certain payment information may be processed by iyzico, the bank, and the relevant payment service provider for the purposes of completing the transaction and ensuring security.
Detailed information regarding personal data is set out in the Privacy and Personal Data Protection Policy and the relevant privacy notices published on the website.
Mandatory informational messages relating to order and delivery processes may be sent as part of the performance of the Agreement.
Commercial electronic communications for advertising, promotional, and marketing purposes shall be sent only where the BUYER has provided the consent required under applicable legislation.
The BUYER may withdraw their consent to marketing communications at any time.
In disputes that may arise between the parties, the SELLER’s electronic records, order records, iyzico and payment service provider records, bank records, system records, e-mail correspondence, call records, and courier records may be used as evidence in accordance with applicable law.
This provision does not restrict the consumer’s statutory rights to submit evidence or raise objections.
For disputes arising from consumer transactions, within the applicable monetary limits determined for the relevant year, Consumer Arbitration Committees and Consumer Courts located at the BUYER’s place of residence or at the place where the consumer transaction was carried out shall have jurisdiction.
For disputes involving BUYERS who do not qualify as consumers, the general rules of jurisdiction shall apply.
The BUYER declares that, before completing the order, they have read this Agreement in its entirety, have been informed about the essential characteristics of the product, total price, payment, delivery, withdrawal, and return conditions, and have accepted the Agreement electronically.
This Agreement enters into force on the date it is electronically approved by the BUYER.
SELLER:
Address:
BUYER:
Agreement Date: The order date